PRICING STRUCTURE

Find the right plan that suits you

PAY AS YOU GO PRICING

PRE PURCHASE BLOCK PRICING

Pay as you Go!

$135 ph*
  • Ticket system only
  • 24-48 response time to your ticket
  • Updates via ticket portal
  • Email responses
  • Additional support work detailed in writing

10 Block Hours

$1200*
  • Ticket system only
  • 24-48 response time to your ticket
  • Updates via ticket portal
  • Email responses
  • Additional support work detailed in writing

20 Block Hours

$2300*
  • Ticket system & phone support
  • Priority response time to your ticket
  • Updates via ticket portal
  • Email responses
  • Additional support work detailed in writing

40 Block Hours

$4400*
  • Ticket system & phone support
  • Priority response time to your ticket
  • Updates via ticket portal
  • Email responses
  • Additional support work detailed in writing
DOES NOT INCLUDE BEAM SAFEGAURD
*Prices are plus GST
*Prices are plus GST
(based on $120ph)
includes BEAM Safeguard
*Prices are plus GST
(based on $115ph)
includes BEAM Safeguard
*Prices are plus GST
(based on $110ph)
Note: ALL Pre Purchase Block Packs expire after 12 months.

SAFEGUARD YOUR SITE WITH BEAM

$1200*
  • With BEAM Website Safeguard, your website will be protected from the threat of hacking, spam, and site breaches. We'll also take great care to ensure your website is regularly maintained with site patches, security updates, and general site scans.
  • This annual fee Includes:
  • CMS patches and secutry updates
  • Plugin reviews and updates
  • Scripts and CSS checks
  • Server checks and updates
  • SSL Updates
  • Regular Site back-ups
  • Site checks and testing
  • ----------------------------------
  • *Price is subject to GST

WHAT'S COVERED IN WEB SUPPORT ONLY

Flexible and ongoing support for your site which includes a range of services:

  • Technical support for general website administration
  • Fixing graphics, page content, menus, links, layout
  • Email setup
  • DNS and domain management
  • Site or server errors
  • Site migration
  • SSL management
  • Training and instruction in CMS/website administration
  • Email hosting support
  • Front and back end bug fixes
  • Form issues
  • Content updates
  • Project management

*Note: support excludes issue resolution whereby new or additional development is required. In these instances you will be notified and provided a separate quote or estimate for the required development work

LODGING A REQUEST

To lodge a support request, please contact us via the customer portal https://beamhosting.com.au

OR email us at admin@beamcreative.com.au

SUPPORT POLICIES

  • Assessment and initial response to tickets within 8 business hours
    Whereby issue or bug investigation time is required, an estimate will be provided and actioned only upon approval from the client
  • Most small / simple tasks are reviewed and where possible actioned same day
  • Endeavour to resolve within 48 hours (2 business days) if no development is required
  • If development is required, it may be quoted / estimated as a project and quoted
  • separately
  • If a ticket raised is deemed business-critical, House of Dev will treat the request as priority (urgent)
  • A log of support requests may be provided to the client on a quarterly basis upon request
  • Support ability may be subject to server access
  • May be subject to legacy code constraints or limitations

*Note: standard support policies assumes support is undertaken only during standard business hours.
Should support out of hours, weekends or public holidays be requested, it will attract a rate of $250 PH ex-GST and be at Beam’s discretion whether it will be actioned.


MAINTENANCE

Along with hosting your website, we undertake ongoing maintenance of your site. “Maintenance” refers to allocated time for ongoing CMS core updates, plugin updates, database optimisation, performance monitoring including page optimisation, times (server, CMS), performance optimisation. Small updates to optimise performance may be included, however significant changes or developments may be regarded as a standalone project and quoted separately.


Why is this important?

Ensuring your CMS, plugins and services are kept up to date is critical both from a security and

a performance point of view. Websites can become very susceptible to hacks and vulnerabilities if they are allowed to degrade over time. Upgrades, updates and patches are constantly released to protect against such vulnerabilities. Any plugins that represent a level of risk to the website by updating will be tested in a development environment then scheduled to push live.

Maintenance is a proactive service, meaning we monitor, review and assess on a monthly basis all of our hosted websites and upgrade accordingly. If hosting with us on a shared plan, we do require that a minimum of 1 hour every two months is approved for maintenance in order for us to mitigate risks and vulnerabilities. Maintenance time is attributed under the same rate scale as Support, and may considered part of a support plan. Billing is in 15 minute increments and if less than 1 hour is required for maintenance only the time accrued is billed.

We will advise you before undertaking any updates or upgrades to ensure we have your approval to go ahead. Whereby upgrading components, plugins or core represents any risk to the site, a stage/test/release process will apply, and will be quoted as a separate project.

HOSTING

Please contact us for further details on our Shared, Cloud, or VPS hosting options.